Retaining customers is vital to the success of your restaurant. Why? The reasons are in the revenue. Your repeat restaurant customers account for at least 1/...

As a restaurant owner, great customer service is essential to your success. How do you deliver excellent customer service at your restaurant? First, let’s de...

In order to create a great customer experience, we need to be able to measure our current ones in order to understand where improvement is needed. Furthermor...

Forrester found that while most companies pride themselves on their forward-thinking, customer-first experiences, only 11 percent of consumers actually think...

Getting entrepreneurs where they want to go -- and doing it faster and with fewer mistakes -- is my main purpose as a business coach. In my experience, how m...

Buying decisions aren’t just based on price anymore. As the number of alternatives for products and services continues to increase, what is it that makes a c...

Every year, my colleague Laura McLellan looks into marketers’ pockets. How they spend their money, she’s likely to tell you, reveals what’s on their minds. H...

SURVEY RESULT: 86 percent of U.S. adults will pay more for a better customer experience. So why do companies continue to cut customer service costs and incre...

Survey Indicates Poor Customer Experience Drives 89 Percent of U.S. Adults to Competitors BOZEMAN, Mont.-- Business Wire--The Annual Customer Experience Impa...