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7 Reasons Customers Are Not Returning To Your Restaurant

Retaining customers is vital to the success of your restaurant. Why? The reasons are in the revenue. Your repeat restaurant customers acc...

5 Ways to Deliver Excellent Customer Service at Your Restaurant

As a restaurant owner, great customer service is essential to your success. How do you deliver excellent customer service at your restaur...

How To Start Measuring Your Customer Experience

In order to create a great customer experience, we need to be able to measure our current ones in order to understand where improvement i...

How to turn customer experience into customer trust

Forrester found that while most companies pride themselves on their forward-thinking, customer-first experiences, only 11 percent of cons...

5 Ways You Can Stop Stunting Your Company's Growth!

Getting entrepreneurs where they want to go -- and doing it faster and with fewer mistakes -- is my main purpose as a business coach. In ...

Why the Customer Experience Matters (8 Infographics)

Buying decisions aren’t just based on price anymore. As the number of alternatives for products and services continues to increase, what ...

Gartner Surveys Confirm Customer Experience Is the New Battlefield.

Every year, my colleague Laura McLellan looks into marketers’ pockets. How they spend their money, she’s likely to tell you, reveals what...

86% of Customers Pay More For Better Customer Experience

SURVEY RESULT: 86 percent of U.S. adults will pay more for a better customer experience. So why do companies continue to cut customer ser...

RightNow’s Annual Research Shows 86% U.S. Adults Will Pay More For A Better Customer Experience

Survey Indicates Poor Customer Experience Drives 89 Percent of U.S. Adults to Competitors BOZEMAN, Mont.-- Business Wire--The Annual Cust...

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